What is duty free?
Duty free shopping allows international shoppers to browse and shop from a wide
variety of high- end international brands at incredibly low prices, thanks to the
exemption from several local and national taxes and duties on these products. This
is because the merchant who imports these products is exempt from paying these taxes
as they are selling them to customers who are leaving the country. Thus, the merchant
is able to pass on the cost savings to the customer. This gives savvy shoppers the
opportunity to grab fantastic merchandise at bargain prices and take advantage of
numerous offers on these already low prices.
Who is eligible to shop duty free?
As per Customs regulations, only passengers who have an international boarding pass
and valid passport are eligible to shop duty free.
Can I order products from Bengaluru Duty Free via the website?
Yes. You'd need to register as a member on our website the first time you try to
order products on
. Once you've registered successfully, you can log
in using your chosen e- mail ID and password and browse and order products on our
If I'm unable to find a product that I'm searching for on the site, does it
mean that Bengaluru Duty Free does not stock that product?
Bengaluru Duty Free stocks a wide range of products and brands in the categories
of liquors, chocolates, perfumes and cosmetics, tobacco, fashion accessories and
electronics. If you're unable to find the product you're looking for on searching
on our website, please feel free to call +91 9008111881 to enquire about the product
you wish to purchase and our friendly customer service personnel would be glad to
Why do I have to give my flight details while ordering products?
We request your travel information, including your passport number and your flight
date and timing because this enables us to have the products that you order ready
for you on the specified date and by a convenient time so you can comfortably pick
up your purchases at our store before boarding your flight. Alternately, we can
also let you know in advance in case we are unable to procure the product ordered
by you by the date and time of your flight.
Can I make an order on your website without registering?
No, you need to register as a member first on www.bengalurudutyfree.in
before you can
make purchases on our site. You can log in through your Facebook or Twitter accounts,
but you still need to submit details on our registration page before you placing
orders on our website.
Where do I collect my purchases once I've made my orders?
Depending on whether you made an order to pick up at the time of Departure or at
the time of Arrival, you can pick up your orders at our Duty Free Departures store
while leaving Bangalore to an international destination or from our Duty Free Arrivals
store while arriving at Bangalore from an international destination, respectively.
What if your store is closed when I want to collect my purchases?
Our stores are open 24 hours of the day, 7 days a week, so you can rest assured
that whether you're leaving from Bangalore, in transit, or have to wait at the Kempegowda
International Airport overnight, our stores will always be accessible to you.
Do you offer a home delivery service?
No. Because your purchases are tax and duty free (and therefore great value!) they
have to be collected either once you have cleared Customs on departure from Bangalore
or prior to clearing Customs on arrival into Bangalore.
What happens if my flight itinerary changes?
Please notify us as soon as possible by calling +91 9008111881.
Are there any restricted items for departure or arrival?
Although you can purchase all our product categories, including liquors, chocolates,
perfumes and cosmetics, tobacco, fashion accessories and electronics while arriving
at Bangalore, you can purchase any products in all categories except electronics
while departing from Bangalore.
Are there any restrictions on the products I can order online or at the store?
The type and quantity of products you can order online at www.bengalurudutyfree.in
or purchase directly
at our store depends on the duty free allowances at your destination country. Please
to know the allowances on various
product categories both for inbound and outbound travellers.
Are there any specific charges applicable to ordering products online through
No, there are no extra or hidden charges for ordering products online. In fact,
by pre-ordering on our website, you become eligible for an additional discounts
over and above the product price or offer price (for products that have offers).
Please note the offer price bands and their respective discounts.
Can I order any product from your website?
Offer Price Band
Currently, you can pre-order all products except electronics, for which we currently
do not have the pre-order facility.
If I have any queries regarding my order, how can I get assistance?
Please feel free to call +91 9008111881 for any order-related queries and our customer
service representatives would be glad to assist you with the same.
What are the benefits of buying products from Bengaluru Duty Free?
Some of the numerous benefits of shopping at Bengaluru Duty Free include purchasing
the world's most coveted brands at incredibly low prices, thanks to the exemption
from various local and national taxes and duties as well the many fantastic offers
we promote on several brands every month. In addition to all this, by pre-ordering
your favourite products on www.bengalurudutyfree.in
, you get an additional discounts
over and above the actual price or offer price of the product (for products that
These are the offer price bands and the applicable discounts:
Offer Price Band
A full list of the benefits of shopping at Bengaluru Duty Free can be found at
Why Shop With Us
How much can I save by shopping duty free at Bengaluru Duty Free?
Your savings can be anywhere between 30 - 160% or more, depending on the product,
brand and any special promotions we offer.
Can I return a faulty product? Can I get a refund on my purchase?
Certainly. We strive to live up to your expectations of world class products coupled
with world class service and we want you to be completely satisfied with your purchases.
If you are dissatisfied with your purchase and wish to claim a refund, please return
the product to us within 30 days of purchasing it along with a valid invoice copy
and we will refund you the concerned amount.
Is the personal information I submit on the site secure?
Yes. Although we may need to share your relevant personal information with third
parties such as our employees, agents and affiliates inside or outside your country
of residence, this is necessary only to affect the purchase and stocking of goods
ordered by you through www.bengalurudutyfree.in
. All the above-mentioned third
parties are obliged to keep this information confidential and are bound by the applicable
laws of their country of residence in this regard. We ensure that any data we share
internationally complies with the applicable laws and regulations of the concerned